Q: I typed my address/email address wrong. Can you update this for me?
A: At this time, we can no longer edit any information inputted at checkout. It is very important that you check all information on Paypal, Apple Pay, or create an account with us prior to ordering to ensure everything is correct and you are not making any errors typing in this information.
Q: My package says it was delivered, but I haven't received it.
A: Tracking is provided through USPS, therefor if there are any issues with tracking or packages not received, this will need to be handled directly with your USPS office.
Q: It looks like your website is all sold out. How do I order headbands?
A: We are currently restocking and adding new product to the website every Sunday afternoon at 4p CST. For weekly updates, please follow us on our social media platforms.
Q: I see you have a shop in Peoria, IL. Can I come shop?
A: Our storefront is located in Peoria, IL is currently just our manufacturing studio and fulfillment warehouse. We plan to have scheduled pop-ups/open studio events throughout the year. We will always post on social media as well as make an event for these on Facebook for you to follow along.
Q: I placed multiple orders today. Can you combine them and refund my shipping?
A: Unfortunately at this time, to reduce errors on our end and in an effort to ship quickly, we cannot combine orders or refund multiple shipping charges.
Q: How do I wash my headbands?
A: All of our headbands are machine washable on cold cycle. Air dry to keep your headbands lasting as longer!
Q: How long will it to receive my order?
A: We process and ship orders in the order/time they are received. We begin shipping next business day and ship M-F. Please allow up to 5 business days for your order to ship, however we try to always get them out sooner! Currently we are shipping within 1-2 business days.
Once your order has shipped, First Class mail is typically delivered in 2-5 business days. Please keep in mind with COVID-19, delays are expected.
Q: Can I do local pickup so I don't have to pay for shipping?
A: Yes - this option is available at checkout for local pickup at our Peoria, IL warehouse. We also offer curbside pickup as well.
Q: What is your return/exchange policy?
A: Due to the nature of the product, we cannot accommodate returns or exchanges at this time due to COVID-19 restrictions. All sales are final.
Q: Can I cancel my order?
A: All sales are final. Please email us with any order questions prior to purchasing.