Q: I typed my address/email address wrong. Can you update this for me?
A: At this time, we can no longer edit any information inputted at checkout. It is very important that you check all information on Paypal, Apple Pay, or create an account with us prior to ordering to ensure everything is correct and you are not making any errors typing in this information.
Q: I forgot to log onto my account before checking out. Can you still give me reward points? How do I redeem my points?
A: We are not able to manually add any points to your account, you must be logged in to earn/redeem points. Click the star in the bottom right hand corner of our website to sign up and learn how to redeem.
Q: My package says it was delivered, but I haven't received it.
A: Tracking is provided through USPS, therefor if there are any issues with tracking or packages not received, this will need to be handled directly with your USPS office.
Q: It looks like your website is all sold out. How do I order headbands?
A: We are currently restocking and adding new product to the website every Sunday afternoon at 4p CST. For weekly updates, please follow us on our social media platforms.
Q: I see you have a shop in Peoria, IL. Can I come shop?
A: Our storefront is located in Peoria, IL is currently just our manufacturing studio and fulfillment center. We plan to have scheduled pop-ups/open studio events throughout the year. We will always post on social media as well as make an event for these on Facebook for you to follow along.
Q: I placed multiple orders today. Can you combine them and refund my shipping?
A: Unfortunately at this time, to reduce errors on our end and in an effort to ship quickly, we cannot combine orders or refund multiple shipping charges.
Q: How do I wash my headbands?
A: All of our headbands are machine washable on cold cycle. Air dry to keep your headbands lasting as longer!
Q: How long will it to receive my order?
A: We process and ship orders in the order/time they are received. We begin shipping next business day and ship M-F. Please allow up to 7 business days fo your order to ship, however we try to always get them out sooner!
Once your order has shipped, First Class mail is typically delivered in 2-5 business days. Please keep in mind with COVID-19, delays are expected.
Q: Can I do local pickup so I don't have to pay for shipping?
A: Currently, this option is not available, however we are working towards making this an option for local customers.
Q: What is your return/exchange policy?
A: Due to the nature of the product, we cannot accommodate returns or exchanges at this time due to COVID-19 restrictions.
Q: Can I cancel my order?
A: Please email us as soon as possible as we process and ship orders quickly. As long as we have not started processing your order we can cancel for you!